Frecuently Asked Questions

What's included in the car rental?

All of our rentals are designed to keep things simple, fair, and stress-free.
Here’s what’s included:

Insurance options?

We offer two simple insurance options — no confusing packages, just clear coverage:

Basic Insurance (included):
5% deductible for damages. Liability coverage up to 10,000 MXN (~$500 USD).
Full Coverage (optional):
3,500 MXN (up to 20 days), 0% deductible.

Do I need a credit card to rent?

No credit card needed!
You just need:

Do you offer delivery and pickup?

Yes! We offer vehicle delivery and pickup anywhere in Tulum — at your hotel, Airbnb, villa, or preferred location.

Delivery and pickup within Tulum: service fee of 300 MXN each way
Outside Tulum (e.g. Cancun Airport, TQO, Akumal): contact us to confirm availability and pricing
Simple, flexible, and designed to fit your travel plans.

Do you offer Private Taxi or Transport service?

Yes! We offer private transport to and from Tulum Airport:

How do I book a car?

You can book easily through WhatsApp, Instagram, or our website. Just send us the following info:

Type of vehicle you’d like
We’ll confirm availability and guide you through the next steps — fast and simple.

What payment methods do you accept?

We offer flexible payment options. You can pay at the time of delivery using:

What is the deposit for?

The deposit is a temporary security hold during your rental. It’s there to cover any unexpected situations such as:

Minor damages
Traffic fines
Returning the car with less fuel than agreed
Extra cleaning if necessary
If everything is returned in good condition, the full deposit is refunded at the end of your rental — no delays, no stress.

Where do I pickup the car?

What are the rules for renting a scooter?

To rent a scooter, here’s what you need to know: